Policies

Thank you for your interest in Essential Guitars.

Please see below for general policies and get in touch with any questions or needs you may have.

*Policies and pricing here may vary from those set on third party sites, and can change at any time.

Ordering and Shipping

  • We ship worldwide

  • Orders can be placed by getting in touch here.

  • Accepted payments: credit card, PayPal, bank checks, bank transfers

    • International purchases must be made via bank transfer.

  • For domestic sales shipping, handling, and insurance is included in the sale price, unless otherwise noted. For international sales, a quote will be provided.

  • All packages are shipped with signature required for delivery.

  • Sales Tax is only collected for purchases made in person or shipped within New York State.

    • NJ and CT residents, please be aware that you may be responsible for use tax collected by your state.

Sell / Trade / Consign

We are always happy to consider quality guitars for sale, trade, or consignment.

Sell

  • The purchase of a single instrument or collection of instruments is possible. Please say hello to start a dialogue.

Trade

  • Please get in touch to discuss trade terms.

  • In general:

    • Safe delivery of instruments is the responsibility of the sender; alternatively a shipping label can be provided for $175

    • All trades are final

    • If trade-ins received by Essential Guitars are significantly not as described or with issues otherwise, the instrument can either be sent back at the cost of the sender, or the terms adjusted to account for condition or needed repairs.

Consign

  • Please get in touch to discuss consignment terms.

  • In general:

    • Commission is 15% of gross sale price, with a minimum fee of $750.

    • Any additional fees incurred from selling will be deducted from final proceeds. This can include credit card fees (4%) or third party platform fees.

      • Shipping costs, processing fees, and third party platform fees can be added to the opening sale price.

    • Payments will be made within 30 days of sale.

    • If instruments received by Essential Guitars are significantly not as described or with issues otherwise, the instrument can either be sent back at the cost of the sender, or the terms adjusted to account for condition or needed repairs.

Layaway

  • Requests for layaway will be considered on a case by case basis, and terms can be discussed according to the buyers’ specific needs or preference. Deposit 50% unless otherwise agreed upon.

  • All layaway payments must be made via bank transfer, or other no fee payment method upon approval.

  • All layaway purchases are final. The initial deposit and subsequent payments are non-refundable, as well as the purchase itself.

Returns

  • Instruments are eligible for return or exchange within a 48 hour approval period. Instruments must be returned and received unaltered, in the same condition as when they were shipped out, with original packing materials and any accompanying materials and accessories.

    • Exclusions; all sales final for:

      • International purchases

      • Instruments purchased or inspected in person

    • Restocking Fees:

      • Orders placed with credit card / PayPal: 10% (Transaction fees are not returned to merchants)

      • Orders placed with bank check, transfer: 5%

      • All shipping fees: $175 per label from Essential Guitars

    • Exchanges:

      • For an instrument of equal or greater value

      • All shipping fees covered by buyer

    • Condition assessments on the listings are made in good faith. Any noteworthy specifics will be detailed in the listing, but it’s possible every single discernible surface/finish flaw does not get specifically mentioned or photographed. This may include impressions, dings, scratches, scuffs, minor finish checks, and any other wear that is typical of a used instrument. Please feel free to communicate your needs and ask for as much detail as you require.

Hold Requests

  • Instruments can be placed on hold for a non-refundable deposit of $500, for up to 5 days. This fee will be applied towards the purchase price of the instrument.

  • Payment must be made in full within the hold period, or the hold will be released. The deposit is not refundable in the event that the hold is canceled or lapses without a purchase.

Terms of Service

Privacy Policy